Yotpo Customer Success Manager with German 

Bulgaria, Sofia 

804680867

What you’ll do:

• Successfully and consistently deliver ROI and value for our customers, consulting their business while leveraging Yotpo solutions.
• Building strong relationships with clients based on your ability to earn their trust and deliver
• Proactively identifying business goals and pain points, and opportunities where Yotpo can deliver even greater value for our customers.
• Analyzing key account statistics and performance metrics to identify pain points while educating customers in order to drive performance.
• Simultaneously and successfully managing multiple client relationships.
• Responsible for maximizing customer retention by proactively identifying risks, analyzing client data to spot red flags, and escalating issues to cross-functional teams to ensure customer satisfaction and prevent churn.

About you:

• 3+ years of experience in the CSM field.
• Experience in a client-facing role – preferably in a SaaS or e-commerce environment
• Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle
• Technical attitude, including general knowledge pertaining to web, analytics and tracking, CMS platforms, and APIs
• A general understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing, and eCommerce best practices – a HUGE advantage!
• Ability to identify risks, raise red flags, and escalate issues. Experience with identifying and executing cross-sell and upsell opportunities, working closely with Sales and other teams to increase account growth and maximize customer lifetime value.
• English AND German – full professional proficiency
• Hunger to work in a hyper-fast-paced and ever-changing environment

What we offer :

• Track to success – work in a dynamic organization with ambient and laid-back office atmosphere
• Individualized career development, rewards and recognition.
• Work-life balance – 25 days paid vacation with add-ons for loyalty, regular team buildings and celebrations in and outside the country
• Additional health insurance package
• Internal mobility program and refer-a-friend program
• Managing a fixed monthly budget for social benefits thru Re:Benefit – a flexible online benefits solution
• Food vouchers – monthly
• E-learning portals and knowledge sharing sessions.
• Company backed Hackathons, Tech conferences, workshops events, etc
• Stocked kitchen and bar.
• Equity in options.
• Hybrid working – 2 days/week in the office.