JPMorgan Workspace Product Delivery Director - Chief Administrative Office 

United States, New York, New York 

565890429

Shape the future of product delivery while crafting solutions that enhance and optimizeJPMC employeefor the employee Workplace.

orkspace Product aims to create a conducive environment for employeeby becoming the connective tissue betweenour physical environment, the technology we use and the services we require while a work, providing innovating solutions and implementing new design and technology standards that willproductivity andwork closely with our partners in Global Technology, Global Real Estate, andEmployee Experience to define the complete workspace user experience for our employee, and then develop strategies and solutions to improve their experience.

As a Workspace Product Delivery Directoryou willenhance and optimize the waycreate solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities:

• Lead end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility/decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Manage the Workspace Product Roadmap & Work plan which include initiatives across At Desk Experience, Private Office Experience, Conferencing Experience, Mobile/Flex Work Experience, Seat Reservations, Site Support Experience, Product Foundation (Change Management, Listening, Design Guidelines Websites)
• Lead the completion of change management activitiesof product enhancements and works with CAO Communications, Location Leaders and Change Readiness teams
• Manage timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Establish and maintains deep relationships with partners across Global Real EstateandGlobal Technology, inaddition to other product teams across CAO and Employee Experience channels atJPMorgan Chase
• Develop a deep understanding of employee user journeys across all workplace product interactions and assigned user segments, and then leads teams across the firm to develop solutions via a coordinated roadmap and backlog
• Develop clear documentation of the scope, business requirements, use cases, workflows, wireframes and other materials as needed to support UX research, design and development and partnering teams (Real Estate & Tech)
• Develop and maintain deep relationships with delivery partners across RE, Tech and HR. Develop and maintain regular management and organizational reporting of issues and overall health of the workspace product
• In-directly manages and influences cross-functional teams throughout the workspace product process to ensureupdates toworkplace standards are executed properly and meet user needs

Required qualifications, capabilities, and skills:

• years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Knowledgeofreal estate or technologyproduct standards, industry trends, and emerging technologies
• Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management
• Ability to influence and build relationships across complex matrix environment
• Demonstrate the ability to execute via internal partnerships with other organizations, ability to influence people at all levels across the broad in a variety of job functions
• Excellent leadership skills of product, programs, projects teams and employees
• Practical experience in managing agile, cross-functional teams, often through influence

Preferred qualifications, capabilities, and skills:

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proven experience of building strong, cohesive partnerships with the business, operations, technology, and other key stakeholders