JPMorgan Workspace Product Delivery Manager - Chief Administrative Office 

United States, New York, New York 

365643349

As a Workspace Product Delivery Manager within Chief Administrative Office, you will work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job Responsibilities:

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Manage the Workspace Product Roadmap & Workplan which include initiatives across At Desk Experience, Private Office Experience, Conferencing Experience, Mobile/Flex Work Experience, Seat Reservations, Site Support Experience, Product Foundation (Change Management, Listening, Design Guidelines Websites)
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Establishes and maintains deep relationships with partners across Global Real Estate, Global Technology, Workplace Technology Solutions, and other impacted teams across JPMorgan Chase
• Develops a deep understanding of employee user journeys across all workplace product interactions and assigned user segments, and then leads teams across the firm to develop solutions via a coordinated roadmap and backlog.
• In-directly manages and influences cross-functional teams throughout the workspace product process to ensure workplace standards updates are executed properly and meet user needs.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Deep knowledge of workspace product standards, industry trends, and emerging technologies
• Strong written and verbal communication skills, with the ability to clearly articulate complex concepts to senior management
• Practical experience in managing agile, cross-functional teams, often through influence

Preferred qualifications, capabilities, and skills:

• Proficient knowledge of the product development life cycle, design, and data analytics
• Proven experience of building strong, cohesive partnerships with the business, operations, technology, and other key stakeholders