Wells Fargo Associate Security Response & Emergency Representative 

United States, Arizona, Chandler 

564034488

In this role, you will:

• Monitor and process time-sensitive life or safety, robbery, burglary, and other alarms that are routed to the Security Response Center in accordance with Wells Fargo security procedures
• Assist in obtaining the initial information for all reported events or incidents
• Perform work to meet service level agreements, deadlines, and goals within an open seating team environment
• Regularly receive direction from supervisor and escalate questions to more experienced staff
• Work collaboratively with Security Response Center representatives and management to process security-related alarm events
• Process electronic security alarms including, but not limited to, motion, panic, and communication alarms from Wells Fargo facilities
• Regularly receive and process time-sensitive phone calls regarding security emergencies, incidents, and security-related incidents
• Draft summaries of reported security events to be emailed to multiple levels of Wells Fargo risk mitigators and management personnel

Required Qualifications:

• 6+ months of private security, banking or corporate security experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Call center or high-volume inbound call handling preferred
• Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
• Basic knowledge and understanding of emergency procedures and handling emergency situations
• Previous security-related experience
• Experience in crisis management communications
• Ability to provide strong customer service while actively listening and responding in an appropriate manner
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of Physical security systems configuration andtroubleshooting/diagnosticsphysical security hardware
• Solid critical thinking skills

Job Expectations:

• Physical presence at the assigned Security Response Center is required and each employe in this role must work onsite at the location posted or other assigned office
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Flexibility to work in a 24/7 environment, including weekends and holidays

Schedule:Tues - Sat 11PM - 7:30AM. Sun/Mon off

$25hr + 15% Shift differential which equates to $28.75 after applied

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.