SAP Technology Services Manager 

United States, Pennsylvania, Newtown Township 

563900888

WHAT YOU’LL DO

As a People Manager for our Applications team members in the United States, will work towards building a cohesive, motivated team with a strong culture of collaboration.

• You will ensure business continuity by effective management of the team’s work in daily operations and projects incl. organizing 24x7 operations in shifts and on-call duty plans incl. required approvals.
• You will work with the team to achieve their development plans and provide clear and timely feedback regarding their performance.
• You will identify & drive initiatives to increase quality of cloud operations, reduce outages, improve efficiency and collaboration.
• You will be responsible to align resource planning demandsincl. rotational assignments of people to specific service areas as well as staffing intocentral projects and initiatives.
• With your broad knowledge on SAP applications, you can also provide technical advice to stakeholders as well as guide your team members.
• You will also directly support customer success by occasionally taking part in the rotational role assignment as the ECS Manager on Duty.

Experience (Role Requirements):

• Proven record and ability to motivate, coach, and lead teams with or without formal authority. Experience in attracting and retain talent to grow teams and reduce attrition.
• Previous experience as a people manager and/or completed people management curricula (e.g. Lead SAP Team To Great Results, Prepare to Lead, i-Aspire etc.)
• Cloud Mindset and previous experience in Cloud Operations organizations for private cloud or public cloud offerings.
• Strong understanding of the processes and working models of SAP Enterprise Cloud Services.
• Experience in ITIL and IT Service Management processes such as Incident Management, Problem Management, Event Management / Monitoring, Change Request Management.
• Solid understanding of SAP application technology used by ECS esp. the S/4HANA and SAP ABAP platform from a Basis technology perspective
• Experience in creating decision proposals and high-level business cases. Creating strategies to optimize complex operations processes with well-defined innovations and automations
• Experience in Project Management, especially agile approaches like SCRUM.
• Communication with customers on service and operations topics, ability to handle escalated customer cases up to senior management level.
• Very good networking and communication skills towards stakeholders inside and outside SAP, e.g. customers, other ECS teams, Tool Development, Product Development, Product Support etc.
• Very good English language skills

We win with inclusion

Philadelphia