Honeywell Senior Customer Success Manager 

United States 

561676652

What You’ll do:

• You will own multiple customer relationships to retain and grow revenue
• You will be involved in the entire customer lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period
• You will work with our customers to define how they view success, measure those outcomes, develop a delivery plan, and train and partner with the Service teams to meet and exceed those targets
• You will maintain a deep understanding of our solutions and communicate with customers about the most relevant features/functionality for their specific business needs
• You will monitor your accounts’ health and proactively identify and mitigate churn risk
• You will function as a voice of the customer and provide feedback on how our solutions can better serve our customers
• You will partner with Regional Honeywell Connected Enterprise & HBS Operations to drive adoption and onboarding of Honeywell Digital initiatives
• You will develop and constantly improve processes to engage customers and provide recurring value while working in close collaboration with sales for sales support, negotiation support, and renewals with existing customers
• You will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads

You MUST HAVE

• High Bachelor’s degree in business or technology preferred
• 5+ years’ experience working in a multi-national, matrixed organization
• 5+ years’ experience in a customer facing role
• Building Technology Projects & Services industry experience
• Minimum of 5 years’ experience with thorough knowledge of Service type of business and or customer success processes
• Customer Success experience
• Experience with SFDC

We Value

• Be You will assist in the design and development of documentation for exceptional onboarding, training, & adoption along with Best Practice Sharing amongst the CSM Teams
• Strong understanding of digital service operations and cybersecurity threats and solutions.
• Strong understanding of service operations and its metrics, besides good knowledge on service processes, systems and tools
• Experience with SAP
• Strong understanding of service business financials
• Strong PowerPoint and Excel Skills

• JOB ID: HRD231891
• Category: Customer Experience
• Location: 45 Grosvenor Street,,Abbotsford,VICTORIA,3067,Australia
• Exempt