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Applied Materials Manager III Field Service Engineer - M3 United States, Texas, Richardson 554988418
31.07.2024
Key Responsibilities
- Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- Ensures customer satisfaction with Company service and system performance.
- Interviews, hires, and trains customer engineers as necessary to support regional business.
Ensures employee satisfaction through:
- Communication of business progress and all related action.
- Setting goals and controlling achievements.
- Establishing training and career development plans.
- Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
- Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
- Achieves guaranteed up time and other parameters as sold to customers.
Promotes quality improvement processes to:
- Reduce cycle time
- Drive continuous improvement of technical performance
- Empower the work force
Functional Knowledge
- Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
Business Expertise
- Applies understanding of the industry and how own area contributes to the achievement of objectives
Leadership
- Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
Problem Solving
- Identifies and resolves technical, operational and organizational problems
Impact
- Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit, department or sub-function
Interpersonal Skills
- Guides, influences and persuades others internally in related areas or externally
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