Represent the front line of Tesla’s Regional Workplace team, partnering with a diverse network of service providers to execute repairs and maintenance as well as capital improvements across multiple sites
In close collaboration with Field Leadership, identifies, scopes, and secures necessary approvals to execute a variety of capital improvements in an open-location setting
Assist in supporting Tesla’s Regional Workplace team on multiple programs and strategic initiatives. Facilitate new site opening activities including but not limited to initiation of recurring services and setting locations up for sustained success
Ensure proactive and responsive resolution of routine and emergency requests; participate in 24/7 on-call rotation
Develop and maintain vendor relationships that drive cost efficiency, speed, and quality outcomes for Tesla Sales, Service, Delivery and Collision locations
Manage utility usage, discrepancies, rebate opportunities, and billing for designated locations
What You’ll Bring
Bachelor’s degree or equivalent professional experience
Minimum 3 years customer service and facility management experience (emergency response in a high velocity/high volume setting preferred)
Proven ability to measure and manage work from afar, including driving successful vendor relationships. Self-starter with the ability to work under minimal guidance and direction
Superior communication skills; written and verbal
Enthusiasm for exceeding customer expectations and driving continuous improvements
Travel is required to all assigned locations on a regular basis
Expertise in developing reporting tools and resources for location expenses and utility tracking