Uber Safety Investigations Specialist II 

United States, West Virginia 

545547997

• Excellent communicator: You build trust with riders and driver-partners through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber hustle. As a distributed team it is imperative that you have a deep understanding of the audience that you are catering to find the right way to connect with the target audience. Strong, grammatically accurate English language skills are a necessity.
• Empathetic: You are passionate about customer experience, and instantly build a rapport with the riders and driver-partners by being insightful, acknowledging the situation, and displaying a genuine willingness to help.
• Problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.
• Process compliant: You should know how to balance freedom of expression and process compliance making it easy for riders and driver partners to feel Uber love while making it easy to analyze ways to scale support.
• Comfortable with ambiguity: You enjoy a high pace of work and an environment where all answers are not readily available but will need you to be a part of finding answers. Since we are in the initiation phase for the team, an inclination to crafting processes ground up is an added advantage.

Alongside that, you might also from time to time be engaged to work on other side projects/new product support initiatives, etc.

Below is a non-exhaustive list of items that may help understand the role requirements better

• Be an excellent communicator: You build trust with riders and driver-drivers who use Uber/the Uber network/platform through your communication. You have a way with words and enjoy expressing your thoughts in your emails and phone conversations that reflect the Uber get ahead.
• In a safety-focused team , it is imperative that you have a deep understanding of the audience that you are catering to, to find the right way to connect with the target audience. Strong, grammatically accurate English & Hindi language skills are a must.
• Be customer-obsessed: You are passionate about customer experience, and instantly build a rapport with the riders and driver-drivers who use Uber/the Uber network/platform by being enlightening, acknowledging the situation, and displaying a genuine willingness to help.
• Be a problem solver: Not all customer issues are straightforward. You are someone who is passionate about putting the customer first and finding the right solutions no matter how challenging the situation.

Must be a graduate, Should have Calling experience of 1-year minimum

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .