Uber Safety Investigations Specialist French Speaker 

United States, West Virginia 

67746273

• Respond to high volume, live queue of sensitive incident inbound cases. Mostly tier 1 and 2.
• Report & document issues with reporting parties using various platforms.
• Master multiple knowledge bases and contact management systems.
• Respond to drivers, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform.
• Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship and ensure thorough documentation of the conversation.
• Categorize incidents/accidents with appropriate contact types for Special Investigations Unit to further investigate.

• Proficiency in French and English is required!
• 6 months of customer support experience handling sensitive issues. Crisis center, law enforcement or social work experience.
• Empathy
• Organisation
• Active listening

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .