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Cisco Partner Success Manager United States, Georgia, Atlanta 545024199
23.06.2025
This position offers a hybrid working model with travel required up to 50%
What You'll Do
As a Partner Success Manager, you will work closely with our Partners to enable them to build a successful customer success practice. You will be the CX point-of-contact with your aligned Partners, helping them drive software adoption and accelerate the customer lifecycle. Your responsibilities will include:
- Enabling key Partners to own the adoption of Cisco Software through available programs.
- Supporting partners in delivering Success Programs and initiatives with their customers, and providing insights to optimize these programs.
- Facilitating workshops and training sessions to educate partners on our products, using successful case studies to drive onboarding.
- Acting as a liaison between Partners and Cisco’s CX product teams, sharing feedback to advise on product development and improvements.
- Supervising and reporting on the progress of adoption initiatives, assessing their impact, and iterating on strategies as needed.
- Managing services and service creation
Who You'll Work With
You will collaborate with our Partners and Customer Success Specialist Teams to drive software adoption. Additionally, you will partner with our Sales, Renewals, and the PAM team to assist in driving Annual Recurring Revenue (ARR).
Who You Are
You are proficient in the Italian or Greek language
Minimum qualifications:
- Experience with development and execution of adoption plans across technology portfolio (e.g. Security, Observability, Networking)
- 2 years of Partner enablement including software adoption across Partner ecosystem/building service propositions with partners
- Experience of building and driving strong relationships within the partner and partner sales community based on trust
- Experience leading virtual cross-functional teams in a matrix organization and building positive collaborative relationships
- Experience with recurring revenue concepts, margin and attrition.
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