Intuit Senior Manager Customer Experience Operations 

Canada, Ontario, Toronto 

544756343

• Strong Contact Center experience
• APICS/ CCCM or related certifications desired.
• Strong communication (verbal and written) and interpersonal skills
• Ability to influence and manage in a matrix environment
• Broad end-to-end supply chain and operations process knowledge
• Persistence and focus to drive results and continuous improvement
• Proven experience as a cross-functional leader, preferably in a tech environment, and have managed a high performing team with strong analytical skill sets.

What You Will Bring

• Bachelor’s degree in supply chain management or related technical discipline
• 5+ plus years in Contact Center Management and operations planning with strong data and analytics experience.
• Confident identifying trends from both quantitative and qualitative data sources and communicating in writing and verbally.
• Love data, analytics, and can derive insights quickly from complex sets of data. Have knowledge of data analysis tools