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Intuit Senior Manager Customer Experience Canada, Ontario, Toronto 66719819
26.09.2024
Qualifications
- 8+ years of experience in customer service, customer experience management, or a related field
- 4+ years of experience leading teams - including setting goals, coaching, development and performance management
- A minimum of a Bachelor’s degree from a top tier university or equivalent work experience
- Advanced knowledge on quantitative or qualitative research methodologies
- Proficiency in using customer experience tools and software such as customer feedback management systems, CRM platforms, and data analytics software
- Certifications in customer experience, such as Certified Customer Experience Professional (CCXP), are advantageous to show a commitment to the field and continuous learning
- Proven experience in implementing CX initiatives, managing process and organisational change.
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