Serve as a technical subject matter expert on Service Now capabilities by leveraging deep technical and analytical capabilities, the creativity of a solution architect, and the process orientation of a functional expert.
Provide subject matter expertise on Service Now best practices and partner with functional, engineering teams, and stakeholders to design solutions ensuring all workstreams are cohesive and cross-functional/technical impacts are considered and mitigated.
Provide technical guidance and support to project teams during all phases of the implementation lifecycle and an ongoing basis, ensuring durable solutions and high data quality.
Ensure implemented technology meets the transactional, reporting, and analytical needs of our businesses. As appropriate, work with data engineering teams to ensure accuracy and completeness of data in the workforce data lake.
Conduct regular system audits and performance tuning to ensure optimal system performance and reliability.
Stay current with Service Now releases and updates, evaluating new features and functionality for potential adoption.
Qualifications
7+ years of experience implementing and supporting Service Now’s suite of applications and technologies.
Experience as a technical lead on multiple full life-cycle implementations of Service Now.