Amazon Sr Network Support Engineer eero 

Australia, New South Wales, Sydney 

537708696

Key job responsibilities
As an NSE, you will:
Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.Be part of the on-call roster and handle incidents.
A day in the life
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.

Bachelor’s degree or equivalent experience
3+ years of engineering experience
ADvanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc)
Strong business acumen with a track record of success
Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
Ability to think strategically and tactically with attention to detail.
Ability to clearly document technical issues, solutions and knowledge base articles.
Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
Capable of working closely with data and using analytics to problem-solve
Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues.
Ability to write scripts to automate repetitive tasks and make support processes efficient.

Proven track record of taking ownership and delivering results
Strong ability to prioritize and experience with meeting multiple deadlines
Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
Experience supporting Enterprise software applications
Knowledge of UNIX command-line and network storage troubleshooting is a plus.
Experience with system configuration, patching and upgrades.
Experience understanding of network topology and its impact on distributed system performance