Amazon Sr Network Support Engineer eero CX 

United States, California, San Francisco 

354748143

Key job responsibilities
As a member of our Support Engineering team, you will be looked upon as an SME for our products. You’ll mentor CX Agents, while working alongside them on customer issues.As an NSE, you will:
- Drive strategy, as defined by your leadership, and model technical troubleshoot methods for agents to follow.- Be part of the on-call roster and handle incidents.

- Bachelor’s degree or equivalent experience
- 3+ years of engineering experience
- Advanced networking knowledge with an emphasis on enterprise deployments (routing, switching, etc)
- Strong business acumen with a track record of success
- Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
- Ability to think strategically and tactically with attention to detail.
- Ability to clearly document technical issues, solutions and knowledge base articles.
- Tenacity to develop ideas independently and thrive in a fast-paced start-up environment is essential for success.
- Capable of working closely with data and using analytics to problem-solve
- Ability to travel both domestically and internationally (<35%). This role will require short notice travel as defined by leadership, with an emphasis on domestic travel to quickly solve customer and partner issues.
- Ability to write scripts to automate repetitive tasks and make support processes efficient.

- Proven track record of taking ownership and delivering results
- Strong ability to prioritize and experience with meeting multiple deadlines
- Excellent communication skills (both verbal and written), with vendor, client, or customer-facing experience
- Experience supporting Enterprise software applications
- Knowledge of UNIX command-line and network storage troubleshooting is a plus.
- Experience with system configuration, patching and upgrades.
- Experience understanding of network topology and its impact on distributed system performance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.