Microsoft Customer Success Intern Opportunities SENA Students 

Colombia, Bogota 

537614519

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Minimum Qualifications

• Students with knowledge in System engineering, Information technology, administration, business, or related.

Preferred Qualifications

• Strong desire and business acumen for consultative solution selling.
• Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
• Exceptional negotiation, customer service, and interpersonal skills
• Excellent verbal and written communication, analytical and presentation skills

Responsibilities:

• Understanding the Customer - Seeks information about the customer through research (e.g., reads customer publications, speaks with peers and customers) to learn about their business, needs, and strategy and keeps up to date with customer business and business outcomes. Communicates customer insights to internal teams .
• Business Value Communication - Communicates business value of solutions for customer organization through demonstrations, storytelling, etc. Observes and listens to senior colleagues to build knowledge of relevant customer stories and industry, competitive, and/or Microsoft best practices to support business outcomes.
• Partner Engagement Engages with and leverages relevant internal and external partners and/or Services to support business outcomes as appropriate. Identifies appropriate partner and jointly develops plan for the play based on knowledge of the customer.
• Cross-Team Collaboration - Coordinates internal peers across functions to support business outcomes and enable execution of customer success through One Microsoft. Identifies and begins developing relationships with customer team members.
• Customer Advocacy - Acts as the voice of the customer and Partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer with internal teams (e.g., Engineering), leveraging relevant tools (e.g., OneList). Responds to feedback and supports positive change within Microsoft.