Wells Fargo Service Lead Digital Product Manager 

United States, North Carolina, Charlotte 

536383868

In this role, you will:

• Product Strategy & Vision

  • Define and communicate a clear product vision and roadmap aligned with business goals.

  • Identify opportunities to improve and automate business processes using digital tools.

• Agile Product Management

  • Lead Agile ceremonies (backlog grooming, sprint planning, reviews, retrospectives).

  • Author user stories, lead story refinement, and manage product backlogs, ensuring alignment with stakeholder needs and technical feasibility.

  • Collaborate with Scrum Masters, developers, UX designers, and Engineer teams to deliver high-quality features.

• Business Process Workflow Optimization

  • Analyze current-state workflows and identify areas for improvement or automation.

  • Partner with business analysts and process owners to design future-state workflows.

  • Translate business requirements into functional specifications and user stories.

• Stakeholder Engagement

  • Act as the primary liaison between business units, IT, and external vendors.

  • Facilitate workshops, demos, and training sessions to ensure stakeholder alignment and adoption.

Required Qualification:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications

• Experience supporting products within the Financial Services industry, ideally with direct exposure to Branch Banking operations, customer journeys, and frontline employee tools .

• Strong understanding of business process modeling and workflow automation

• Proven experience with ServiceNow platform (certifications a plus)

• Comfortable working with technical teams, but primarily focused on business value, user experience, and stakeholder outcomes rather than deep technical implementation

• Proven ability to act as a bridge between business and technology, facilitating communication and alignment across diverse teams.

• Excellent communication, leadership, and stakeholder management skills

• Deep knowledge of Agile frameworks (Scrum, SAFe, Kanban)

• 3+ years of experience working with Agile technology development including experience with one or more Agile tools used for tracking user stories or backlogs, such as Confluence or Jira

Job Expectation:The ability to work east coast hours

401 South Tryon Street-Charlotte, NC

3075 Loyalty Circle- Columbus, OH

1525 West W.T. Harris Blvd -Charlotte, NC

250 E John Carpenter Freeway-Irving, TX

550 S 4th St- Minneapolis, MN

Pay Range

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.