Microsoft Customer Success Account Management 

Denmark, Capital Region of Denmark, Copenhagen 

534743691

Experiences Required:

• Business ownership and growth-oriented mindset, ability to drive predictable delivery business within portfolio.
• Success in complexengagement managementand/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.
• Experience with a global enterprise environment with an understanding of corporate customer support needs.
• Self-driven problem-solving attitude and a curious mind, willing to learn more and help
• Thriving in the fast-paced matrix managed environment.
• Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Business Owners, Senior Executives, IT management, Database administrators and Data Scientist).
• BSc/MSc degree, including Computer Science/Engineering, Microsoft technology knowledge preferred.
• Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred.
• Excellent Danish and English language skills

Key Accountabilities include:

• Provides Delivery Leadership – Orchestratesdeliveryof services to ensure the achievement of customer priorities leading to their desired outcomes. ​
• Engages Customer Executive Sponsors - Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the strategic account plan, consumption roadmap & delivery execution oversight. ​
• Accountable for the Customer Success Cloud Consumption Planning and Execution
• Aligns the strategic account planning and cross-organization support coverage to drive consumption planning and success engagement execution aligned to the desired customer outcomes.
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account. Ensures prioritized Success Engagements progress from Validate through Commit with a Program Delivery plan and up-to-date milestones.​
• Leads the Customer Success & Support team, aligning prioritized customer solutions, managing the Strategic account plan.
• Leverage technology experience - Is experienced with real-world, hands-on experience designing, developing, deploying, and supporting large technology solutions. Knowledgeable and experienced in creating solutions that leverage cloud technologies and that provide maximum business value, which sustain the test of time.​
• Engages Microsoft Executive Sponsors - Aligns with Microsoft Executive Sponsors to establish an engagement model and manage the communication & escalation strategies with customer leadership.