Microsoft Customer Success Account Manager 

Denmark, Capital Region of Denmark, Copenhagen 

631723986

Key Responsibilities:

• Lead Delivery: Ensure services are delivered to meet customer priorities and desired outcomes.
• Engage Customer Executive Sponsors: Establishes and nurtures strong executive sponsorship and manages the relationships with customer leadership to drive the execution of the strategic account plan, consumption roadmap & delivery execution oversight.​
• Drive Cloud Consumption:
• Align strategic account planning to drive cloud consumption and success engagements aligned to the desired customer outcomes.
• Accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, with support from the technical resources aligned to the account.
• Leads the Customer Success & Support team, aligning prioritized customer solutions, managing the Strategic account plan.
• Leverage Technology: Use your hands-on experience with large technology solutions to create valuable cloud-based solutions.

Experiences Required:

• Business ownership and growth-oriented mindset, ability to drive predictable delivery business within portfolio.
• 5+ years of experience in complex engagement or program management, preferably with cloud and software/services solutions.
• Experience with a global enterprise environment with an understanding of corporate customer support needs.
• Strong relationship-building skills with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Business Owners, Senior Executives, IT management etc.)
• Excellent collaboration and communication skills.
• Technical expertise in cloud and hybrid infrastructures, architecture designs, and migrations. Microsoft technology knowledge preferred.
• Fluent in Danish and English.