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Cisco Networking Escalation Engineer United States, Georgia, Atlanta 533927558
16.02.2025
The application window is expected to close on: US 3/7/25
You will work with vibrant technical community and interact with some of the most respected experts in Internet & Cloud Infrastructure and Networking as you provide expert engineering support for customer deployments. As an engineer in this team, you will have the opportunity to not only to support some of the world's largest Web scaler and Service Provider networks, but also work with the Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements.
Your Impact
As an Experienced Network Escalation engineer, within Cisco’s Internet & Cloud Infrastructure Engineering, you’ll play a critical role in enabling customers to deploy our products and solutions quickly, securely, and confidently. You are an accomplished technical engineer with experience in building resilient, scalable, and secure platforms using opensource and commercial software. You are also passionate, care about customer success, and inspire others to feel the same.
- Actively engage, take ownership and drive to resolution critical customer escalations in Cisco Nexus Hyperfabric portfolio
- Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
- Apply expert technical knowledge and analytical skills to solve product and network problems of high complexity.
- Act as a technical expert in data center, switching and routing technologies and provide expert engineering support on a world-wide basis
- Actively engage with Cisco’s customer facing teams and travel to customer sites if needed
- Work on problems of diverse scope software/hardware/configuration/design
- Provide proper root cause analysis for customers, CX, and customer facing organizations
- Effectively utilize lab setups to recreate and solve complex problems in systems that can be due to configuration, software or hardware defects
- Be an active technical and resolution-oriented liaison between engineering and both Cisco customer facing teams/customer
- Identify systematic product problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
Minimum Qualifications:
- Bachelors in STEM with 8 or more years’ experience working in networking engineering
- Demonstrated background in data center networking, routing, switching (layer 2 forwarding, spanning-tree), router/switch architecture and Network Infrastructure and Management Technologies such as QOS, BGP, EVPN, VXLAN, ACI, LACP, MC-LAG
- Experience with virtualization (ESXi and others), containers, Kubernetes, cloud networking, AWS infrastructure
- Experience with Data Center automation tools like Terraform and Ansible
- Experience with Linux and open-source technologies
- Demonstrated experience in C, C++, or Python
- Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems
Preferred Qualifications:
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)
- Experience with SONiC NOS
- CCIE Data Center & Service Provider
- Master’s Degree in STEM
- Practical knowledge and experience with Artificial Intelligence concepts and applications
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