Citi Group Trainer Intermediate 

United States, Missouri, O’Fallon 

531698464

is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others inof the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis offactual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner.Developed communication and diplomacy skills are requiredin order toexchange potentially complex/sensitive information.Moderate but direct impact through close contact with the businesses' core activities.and timeliness ofthe serviceprovided will affect the effectiveness ofour ownteam and other closely related teams. Delivers product, technical, systems, sales, behavioral andtraining in a classroom or virtual environment.

• Delivers nationally developed curricula in a consistent manner applying principles of adult learning theory.

• Manages the learning environment to ensure desired outcomes are achieved including the transfer of learning.

• Displays solid knowledge of course content and materials.

• PBWMLearning assessment tools to measure and analyze training results andidentifygaps in learning; communicates curriculum gaps to Design and Development team.

• Creates individualized coaching plans that ensure new hire and incumbent learner success.

• Collaborates with key stakeholders to ensure learner and partner satisfaction with training outcomes.

• demonstratingparticular considerationfor the firm's reputation and safeguarding Citigroup, itsclientsand assets, by driving compliance with applicable laws,rulesand regulations, adhering to Policy, applying sound ethical judgmentregardingpersonal behavior, conduct and business practices, and escalating,managingand reporting control issues with transparency

• may work in an adaptive, self-managed, cross-functional Agile development team whereadditionalduties may arise including, but not limited to

• Support the intake of new learningrequeststhrough consulting and needs analysis as well as implementation of final product (including building and influencing key relationships across HR, L&Dand the business); measure business outcomes.

• Supporting design and development of training solutions using a variety of learning tools and modalities in partnership with business and learning partners

• Observing and/orfacilitating

Qualifications

• 2-5 years relevant experience

• Bachelor’s degree preferred

• training experience preferred

• Flexible with schedule (days/nights/ability to travel up to 25%)

• Ability to stand forlong periodsof timeto support classroom delivery

• Ability to sit forlong periodsof time to support virtual delivery

• Strong leadership,collaborationand interpersonal and communication skills

• Problem solving skills

• Experience with Microsoft Office applications and virtual learning technology

• Able to diagnose performance opportunities using reporting

• Able to create actionable coaching plans that produce a change in behavior

• Excellent one-on-one, group presentation and facilitation skills

• Professional demeanor, detail oriented, and able to interact in various business situations

• Able to organize and prioritize workload