Provides great communication and guidance to all partners
Accounts for the delivery of business reporting in line with service level expectations and timeliness
Supports manager, team, internal and external partners
Tracks internal processes such as WAS data corrections, LAR edits, mailed letters, verbal denials, etc.
Monitors and sends follow up requests proactively for reporting and invoices to be paid in a timely manner
Implements and adheres to updated policies, procedures, and processes to reduce risk overall
Required qualifications, capabilities, and skills
Excellent communication skills both written and verbal
Good PC skills including Microsoft office products (Excel, Word, PowerPoint)
Strong client focus and ability to partner with various internal groups and client coverage
Independent, self-motivated with an ability to adapt and be flexible in a team environment
High school degree, GED
Detail-oriented, organized, proactive, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
Ability to work under pressure and act with urgency, attentiveness to detail, effective time management skills