Key Responsibilities:- Deliver innovative, customer-centric content strategies, taking into account different product, audience, and market dynamics- Partner with creatives to craft the most exciting, compelling ways to bring each of our hero product lines to life - Discover and define our work through content assessments, audits, and gap analyses- Advise on a variety of content activities and documentation including content maps and models, information architecture, taxonomy, metadata, messaging hierarchy and personalization frameworks - Establish and communicate requirements for content systems and governance across lines of business- Deep partnership with research, data, analytics and technology functions to develop the measurement frameworks and tools that enable a culture of experimentation and learning- Participate in UX research, competitive/comparative review, and usability testing