Microsoft Technical Support Engineer - Skype Business & Microsoft Teams 

Australia 

529243319

Required
5+ years technical support, technical consulting experience, or information technology experience.

Strong network / VoIP experience with underlying technologies such as

• Routing and Switching Protocols
• TCP, DNS, QoS, SIP
• VLANs, and WAN protocols and technologies

• Strong logical thinking
• Ability to work or be on call during various shifts including weekends and deep nights for critical cases on a 24x7 basis.
• Product support experience or related work experience.
• Experience working with Windows Server, Active Directory
• Experience in one or more of these areas desirable
• Experience in Office 365 Authentication and voice offerings
• Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect
• Previous experience deploying, administering and, or supporting Enterprise Unified Communications solutions
• Ability to analyse and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications
• Experience troubleshooting and resolving problems on Skype for Business Online, Microsoft Teams, Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019.
• Experience working with network capture, analysis tools: Netmon, WireShark, HTTPs decryption tools
• Prior knowledge of .Net Development/C++ Development/Java Development/SharePoint

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution
• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

Product/Process Improvement
• You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements