Microsoft Technical Support Engineering - Microsoft Dynamics CE 

Australia, New South Wales, Sydney 

753655860

• 5+ years technical support, technical consulting experience, or information technology experience ORBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience

• required

Experience inthe following is

• knowledge of other Microsoft stack technologies would beappropriate instead(such as SQL Server, IIS, ADFS, Exchange, Visual Studio).

Language Qualification

• English Language:fluentin reading,writingand speaking.

Citizenship & Citizenship Verification:This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Response and Resolution

• Reviews issues and contacts customers to understand issues. Ensure customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.

• Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.

• Attends readinesstrainingsand non-technicaltrainingsto ensure that they become proficient in support topics.

Product/Process Improvement

• Provides feedback to improve products to more senior engineers or technical advisors.

• potential defects and escalates to more senior engineers to resolve.

• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

• Follows processes provided by the business.

• Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.