Citi Group US Retail Bank Program Mgmt Lead Acct Closure - Vice President Hybrid 

United States, Missouri, O’Fallon 

52749451

Responsibilities:

• Lead the evolution of USRB Account Closure framework and model.

• Letter Technical Integration/Implementation coordinator

• Maintain technical oversight of decline letter process.

• Serve as the end-to-end Account Closure business process owner; develop and maintain process mapping documentation for Account Closing processes across multiple business lines and channels.

• Identify opportunities and sponsor initiatives to enhance the client experience, process efficiencies and control environment.

• Provide reporting and issue resolution on USRB Account Closing related matters.

• Establish and follow clear escalation paths to raise USRB Account Closing concerns as appropriate.

• Maintain engagement with partners within Business Controls, Issues Management, Products & Segments, Retail Business Banking, Technology, and Operations

• Help develop and manage appropriate forums for progressing the Retail Bank Account Closing function.

• Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.

• Maintain awareness of other business processes, dependencies and use of 3rd and 4th parties

• Establish proper data metrics and reporting structures to integrate into Account Closure framework for Retail Bank.

Skill requirements

• Demonstrates managerial maturity in looking out for best interests of enterprise and not solely own business or team.

• Builds strong Client Relationships / Business Partnership

• Builds a comprehensive understanding of key clients, subject matter, and priorities.

• Uses broad knowledge and expertise to clearly define complex issues despite incomplete or ambiguous information.

• Creates and sustains a network of strong partnerships with the business (relationship and product management) and other functions, particularly decision makers and influencers.

• Demonstrates diplomacy.

• Provides well-reasoned, balanced assessments of issues and questions, in a timely fashion.

• Strong process and project management skills including the ability to manage several large initiativessimultaneously.Detail oriented, analytical.

• Considers broad implications of decisions on different functions and units. Thinks strategically and articulates concepts clearly.

Qualifications:

• 6+ years minimum related experience in a combination of Retail Bank, Issues Management, Technology, customer communication, Operations, and/or Controls.

• Experience with process documentation, andengineering/standardization.

• Prior experience in control design and ongoing program governance post execution

• Experience with project management

Education:

• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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