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Responsible for leading the simplification and optimization of the MR delivery and installation process improvement globally, including the following:
Identify Inefficiencies in rigging and mechanical installations processes.
Collaborate with stakeholders to develop and document standard work procedures
Create and deploy magnet connectivity standard work at the GEHC distribution warehouses and on customer sites.
Conduct KP and root cause analysis to facilitate problem solving and provide feedback to workstream owners
Maintain a customer centric focus, be a customer MRI advocate, and create value for GE Healthcare Customers
Lead various VCP projects with international zones, service, and global teams such as installations outliers analysis, He consumption control, MyInstall Digital Delivery, etc.
Oversee the CSAT process, be a customer MRI advocate, contribute to the global path to leadership program, and process improvement.
Collaborate with the service team on vendor training and building expertise
Demonstrated experience in driving MR process improvement initiatives.
Strong experience in a related field such as Supply Chain, Service, or Operations.
Bachelor’s degree in a related field or equivalent required.
Excellent communication skills: clear communicator and influencer.
Strong analytical skills with the ability to identify and implement process improvements.
Strategic thinking – ability to synthesize information into insights and turn it into actionable plans.
Demonstrated ability to collaborate, influence, and problem solve across a complex matrix.
Ability to work effectively in a matrixed and virtual team environment.
Process focused with experience in applying LEAN methodologies to solve business challenges.
Customer-focused with a strong commitment to improving customer satisfaction.
Knowledge of MRI products and installation processes.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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