GE HealthCare MR Clinical Excellence Leader - Academic 

Remote, Remote 

290471169

As the MR Excellence Leader for Academics, you will be responsible for helping ensure the customer success of our academics through periodic engagement. You will be guided by established policies through the review of end results. The job allows modification of procedures and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

Responsibilities

• Develop strong relationships with top academic medical centers in the market and contribute to building GE HealthCare’s credibility in imaging through excellent customer interaction
• Continuous interaction with key academic clinical, research and administrative decision makers to understand primary objectives and pain points.
• Identify gaps in the utilization of advanced system features and imaging techniques to facilitate additional training purchased services; optimize adoption and satisfaction
• Consult with radiologists by disease site on an ongoing basis
• Assist in standardization across installed system base
• Partner with department leaders to identify opportunities for increased efficiency and system utilization
• Identify training needs and opportunities among technologists and physicians
• Liaise closely with account and product teams to ensure optimal alignment and communication to drive customer satisfaction.
• Partner with the product teams to provide insights of customer learnings and competition; provide a feedback loop on product performance at assigned academic sites
• Identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
• Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions
• Client based in Cincinnati, OH

Required Qualifications

• Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience; plus, ARRT certification.
• Must live in Cincinnati, OH OR at most 3 hours out
• Previous experience in the Healthcare Industry
• Ability to travel 10 - 30% of the time by car or plane within the region assigned
• Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality
• Excellent interpersonal skills; interest in and aptitude for close customer interaction
• Ability to effectively interact with key stakeholders in modality/commercial/service teams
• Experience in speaking, presenting materials relevant to a diverse audience
• Ability to craft well written training reports and communications to a diverse constituency, working knowledge of Excel & Power Point

Desired Characteristics

• Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment
• Ability to strategize with decision makers on workflow enhancements and improvements
• Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers
• Action oriented in taking the initiative to identify opportunities and recommended solutions
• Results-oriented and passionate about making a positive customer & business impact
• Able to express opinions, information, and key points of an argument clearly and fluently

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.