PNC Operations Associate -- Retail Bank 

United States, Ohio, Cleveland 

525021174

Responsibilities require time in the office or in the field on a regular basis.In this role your duties include, but are not limited to;
· Follows policies and procedures, managing risk to ensure all SLAs are being met
· Works cooperatively with other team members to ensure items are being opened/scanned and processed in a timely manner
· Ability to communicate clearly with all processors
· Opening, Sorting and prepping mail to be scanned
· Scanning of multiple Legal orders and identifying what each order is. Then barcoding and getting the orders scanned in
· Assist with production and mailing out all processer’s orders from the three sites, ensuring that what is being mailed out is correct.
· Assist in answer requests or follow up on orders. Reviewing returned mail
· Having a Sense of urgency/Being Self-Motivated and Self Driven
· Working on bulk look ups by identifying if customer is in our system and has accounts and if accounts can be attached. Could receive anywhere from 200-1000 of these a day.
· Picking up and dropping off mail down in our mail roomJob Description

• Executes standard, scheduled transactions/processes utilizing standard procedures. May have specific responsibility for specialized product or functional area.
• Processes and/or reconciles transactions in accordance with established policies and procedures. Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests. Provides feedback on workflow and work received.
• Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Management Process, Products and Services, Standard Operating ProceduresRoles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties. Prior experience is not required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No DegreeNo Required Certification(s)No Required License(s)
California Residents

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