Honeywell CX Op Exc Professional 

Mexico 

523729811

Keyresponsibilities:

• Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery and billing
• Clear concise communications with local office support & Operations
• Work within guidelines of Global policies and processes, utilization of a COE and local office support model to maximize productivity
• To be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment
• Order Processing & Order Management for USA, CAN & LATAM
• Follow & Comply with Customer Experience policies
• Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business Leaders, Logistics and ISC personnel
• Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling

You MustHave:

• Bachelor´s degree, Admon, logistics. Industrial engineering or related to operative / administrative processes.
• Minimum of 2 years of experience in a Customer Service environment
• Experience working in a multi discipline team
• Preferred experience in ERP & CRM, SAP and Salesforce or other
• Good understanding and operational experience
• English proficiency, Oral & written Communication at all levels
• Good standard of ability with Microsoft Office applications
• Focus on details and problem solving.

WE VALUE:

• Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures
• Ability to interact with a wide variety of customers in various countries
• Demonstrates an ability to understand customer requirements and priorities to make the right business decisions
  Interpersonal skills
• Sound judgment, problem solving & appropriate decisiveness
• Can effectively and confidently present to small groups within the team
• Desirable experience with exports and imports from Europe to LATAM or the USA

• JOB ID: HRD233476
• Category: Customer Experience
• Location: Av. Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,01210,Mexico
• Nonexempt