NICE Customer Success Manager Premier Actimize 

United States, New Jersey 

522274895

How will you make an impact?

• Process renewals on time, incl. pricing in accordance with contractual requirements.
• Identify upsell and cross-sell opportunities within the customer base. Close the deal themselves on smaller transactions and engage the account executive on larger opportunities.
• Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed.
• Become intimately familiar with the assigned account base and become the trusted advisor to the customer for better business outcomes.
• Maintain a working knowledge of competitive product lines, especially as it relates to technical strengths and weaknesses of the competitor's products and what strategy Actimize should develop to counter.
• Maintain a working knowledge of all other Actimize products/services, competitive product lines, differentiators, and industry trends through self-education and Actimize's resources.
• Develop and present customized presentations to assigned clients that both quantify and qualify product/service usage, realized benefits, achievements, opportunities, and next steps.
• Work directly with Actimize product management to deliver feedback from clients to best facilitate ideas and drive innovation for future product enhancement and development.
• Work with Actimize's Implementation team to play a role in smooth customer implementations by providing on-site assistance as directed and provide appropriate feedback to the greater sales team post turn up.
• Measure success via tracking of client retention and revenue growth.
• Follow the company Code of Ethics and Actimize policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of Actimize.

Have you got what it takes?

• 4+ years applicable experience in the CSM function.
• Working technical knowledge of fighting financial crimes software/design/functionality.
• Experience in managing the business aspects of mid-to-large size customers
• Demonstrated experience in a fast-paced environment and meeting customer time constraints.
• Demonstrated experience working independently with little to no daily supervision
• Competency negotiating and upselling products and services offerings
• Bachelor’s Degree in Information Technologies or Business Administration or related field or equivalent work experience required.

Experience Preferred:

• ​Demonstrated sales proficiency, primarily to an installed base of customers.

You will have an advantage if you also have:

• Experience/knowledge of AML or Fraud solutions