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Apple WW Sales BPR Change Management Lead United States, California, Cupertino 518937885
12.09.2024
Description
In this role, you will:- Support global and regional process harmonization activities, as necessary- Review and update change management plans- Develop training materials that will used in instructor-led sessions, as part of self-paced offerings, or for ‘in-app’ help- Deliver ‘train the trainers’ sessions and training to end-users (internal and external)- Develop communication materials-drive adoption activities to ensure new capabilities are leveraged and productive for internal & external users, including data analysis and communications- Support and engage with senior leaders- Project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)
Minimum Qualifications
- 8+ years of experience in project/program/change management and/or training content development and delivery on similar programs
- Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
- Experience working on enterprise-scale, multi-country digital transformation projects
- Bachelor’s degree or equivalent experience
Preferred Qualifications
- Background in CRM implementations such as Salesforce
- Change management certification (such as PROSCI) or other designation
- Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management
- Experience in change management working with external partners
- Past experience developing and delivering communications and training materials
- Experience collaborating on global projects with a geographically-dispersed, multi-time zone team in a matrixed, fast-paced environment
- Passion for problem solving and overcoming business challenges in partnership with others
- Excellent collaboration and relationship building skills
- Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
- Resilience, tenacity, and attention to detail
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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