Amazon Support Engineer II OTS 

United States, Louisiana, Shreveport 

512484868

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
Key job responsibilities
Responsibilities include, but are not limited to:
- Troubleshooting difficult IT problems without SOPs
- Planning and coordinating CMs and CM templates.- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- High school or equivalent diploma
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- 4+ years of IT systems or relevant commercial production environment experience
- 3+ years of IT client, server, and network service delivery experience

- 3+ years of supporting a windows server environment experience
- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications