Amazon Support Engineer II OTS 

United States, Louisiana, Shreveport 

336796596

As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a
Key job responsibilities
Responsibilities include, but are not limited to
- Troubleshooting difficult IT problems without SOPs
- Planning and coordinating CMs and CM templates.- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
- Traveling up to 25% of the time.
Shreveport, LA, USA

- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- High school or equivalent diploma
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- 4+ years of IT systems or relevant commercial production environment experience
- 3+ years of IT client, server, and network service delivery experience

- 3+ years of supporting a windows server environment experience
- Bachelor's degree
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications