Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

512176499

What You'll Do?

Who You'll Work With?

Roles and Responsibilities:

• Provide technical support for Software-Defined Access (SDA) environments to Cisco customers, partners, account teams, and other internal technical support teams.

• Handle a wide variety of technical support problems—from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.

• Utilize complex lab setups to recreate and solve problems.

• Submit complete and correct defect reports with collaboration and supervision.

• Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.

• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Technical Qualifications:

• Troubleshooting experience of Catalyst 9000 switches.

• Solid foundations on troubleshooting wired networking technologies (MAC, ARP, DHCP, TCP/IP).

• Strong troubleshooting experience of LAN Switching and Routing Protocols (BGP, ISIS) and Multicast (IGMP & PIM).

• Hands-on experience with Cisco Catalyst Center, SD-Access (LISP, VXLAN, EVPN) and/or Cisco wireless technologies is a plus.

• Analyze traffic using tools such as Wireshark to identify and troubleshoot packet flows.

• Design and replication of complex customer issues in a lab environment.

• Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences, such as Sales, Customers, or Engineering.

• Excellent time & customer management, ability to drive customer satisfaction and take ownership for customer success.

• Bachelor’s degree and/or 3-6 years equivalent experience in related fields.

Desired Certifications:

CCNA or CCNP, DevNet Associate or DevNet Professional.

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