Citi Group Custody Ops Readiness Lead Analyst Hybrid 

United States, Indiana 

512097497

The Project Sr Analyst is a seasoned professional role within Custody Operational Readiness and Transformation. The successful candidate will apply in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the Custody Area. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.What you will do:

• Create/Own/Publish department & stakeholder level metrics, progress report and dashboard via JIRA, Excel, Power BI, Confluence.
• Redesign existing processes, assess, and establish key process controls across all custody Operations - Including Transaction Management and as needed Tax Operations or Asset Servicing.
• Ensure the consistency and completeness of design and implementation for the end-to-end process.
• Analyze results or metrics and meet with key subject matter experts to help identify potential improvements or evaluate different alternate solutions, including recommending process changes, system enhancements or other automation options.
• Initiatives including follow-up, resolution and closure of open items as well as identifying and developing continuous improvement opportunities.
• Develop and maintain strong relationships across the business units to implement and standardize processes.
• Communicate effectively with process owners to facilitate the completion and tracking of initiatives.
• Interface directly with Internal stakeholders on daily basis
• Running workshops with stakeholder/Internal SMEs to understand the end-to-end process while identifying any automation blockers and the suitability of the process for automation.
• Calculate automation % and FTE benefit and build effort estimates and perform initial prioritization
• Present summary of findings to the OPS Management and walk them through to-be design of the automated process.
• Provide outputs for weekly due diligence updates with stakeholders.
• Understanding the risks, assumptions, and dependencies associated with the process.
• Analyze business processes and identify areas of opportunity to implement RPA
• Work closely with development SCRUM teams to ensure requirements are accurately mapped and suitable for development.
• Be involved in all process automation activities from the initial prioritization, development and testing through implementation and continuous improvement.
• Build, review, and own test plans and test cases, facilitate the gathering of test data via JIRA/Zephyr
• Resolve complex process problems which require an in-depth evaluation of basic securities processing procedures and industry standards
• Offer advanced solutions for assigned custody processing areas
• Serve as a Project Analyst under a Project or Program Manager to analyze, identify and support the program through solution identification, requirements gathering, test management or test lead as needed by the program.
• Act as a Project Manager for risk reduction and operational efficiency as needed
• Act as a Business Analyst Manager for risk reduction and operational efficiency as needed
• Design and test solutions in test environments for functionality or client testing coordination and liaising with all internal stakeholders as needed
• Serve as analytical or procedural expert for securities processing deliverables/initiatives

What we'll need from you

• Extensive relevant experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Experienced in the design and implementation of financial systems and applications.
• Experience with applications such as JIRA, Confluence, Zephyr, and/or MS Project.
• Experience in developing business requirements for projects
• Proficiency with PowerPoint, Excel, Power BI, Tableau
• Experience in Agile/Safe Agile methodology and working as Operations Lead or CQE Lead for SCRUM/ART teams
• Demonstrated experience in continuous improvement initiatives, root cause analysis and project management.
• Knowledge of technology or financial software development industry.

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