Amazon Launch Readiness Manager Ops 

United States, Washington, Bellevue 

978208950

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on AWS services. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
The primary responsibilities for the Operational Readiness Manager include:
- Collaborate effectively with AWS Service teams, marketing, subject matter experts (SMEs) and others on the AWS Support team to develop technical training, knowledgebase content, and ensure completion of key operational readiness requirements for the launch of new services and features.
- Manage multiple projects and programs concurrently
- Leverage rapid, agile development techniques
- Establish processes, tools, and tracking/reporting mechanisms to streamline and simplify launch preparations and readiness.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSWork/Life Balance
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules