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Apple Sr Manager Apple Store Online BPR Project Management United States, Texas, Austin 509075217
Yesterday
- 10+ years of professional experience within a technical product/program/project management role and 4+ years managing a team
- Deep strategic and technical knowledge in eCommerce and/or Contact Center technologies (ex. payments/financing applications, order maintenance tools, fulfillment and order management, workforce management applications, telephony/chat/video systems and infrastructure). Experience with transactional systems such as SAP.
- BA/BS degree in a technical field, or 11+ years of relevant experience
- 7+ years experience leading a team responsible for delivering projects of high complexity, from ideation through delivery, in both Waterfall and Agile landscapes.
- 3+ years managing managers/senior individual contributors.
- Relevant work experience in a Contact Center or e-commerce function where responsibilities were focused on delivering software/digital solutions.
- Has led the delivery of multiple eCommerce/Contact Center projects, under demanding timelines, while managing multiple work streams cross functionally across a large organization.
- Possesses a detailed and thorough understanding of the Software Development Life Cycle (SDLC)
- Role models inclusive leadership behaviors and builds, develops and retains diverse teams
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