Bank Of America Global Fees Billing Analyst - Operations 

United States, North Carolina, Charlotte 

50624566

This job is responsible for providing moderately complex research, reporting, and analytical support for the delivery of end-to-end support for Global Markets sales, trading and underwriting business for securities, foreign exchange, fixed income, exchange traded derivatives, and over-the-counter derivatives across multiple Lines of Business. Key responsibilities include carrying out duties under general supervision and assisting teammates while following established procedures.

Responsibilities:

• Candidates will have responsibility for reconciliation of specific settlement flows and products for the ETD lines of business.
• The successful candidate will assist the ETD Receivable teams in Charlotte whilst also working to ensure that a robust control framework is in place and that the process is run in a risk controlled environment.
• The successful candidate will drive process improvement opportunities, new process integration, regulatory reform or any other associated initiatives
• Maintains accuracy of client portfolio using internal and external comparison tools
• Performs research and conducts moderately complex analyses using established techniques, including transactions that require special handling and exception handling
• Explores methods to enhance processes, further reduce risks, and boost client experience
• Partners with colleagues on the trade and sales support teams, as well as external agents
• Creates reports and liaises with internal partners to ensure proper client reporting and assist with regulatory reporting
• Escalates potential risks and exposures to manager in a timely manner
• Assists with ad-hoc projects, new processes, or initiatives requiring coordination among subject matter experts representing multiple product areas or functions

Required Skills:

• Excel ( Macros, Pivot tables )
• Good Customer Services Skills ( Phone, Verbal, Online)
• Financial experience ( securities or mortgage or loan, invoicing)
• Ability to manage and resolve queries independently and able to demonstrate a logical approach to problem solving
• Ability to communicate clearly and precisely in both written and verbal context
• Ability to work under pressure and maintain high standards when dealing with tight deadlines, high volumes and demanding clients
• Ability to partner with key stakeholders from front office sales and trading, Finance and the COO group
• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research

1st shift (United States of America)