US Bank Loss Prevention Manager Category Banking Operations 

Tunisia 

505010119

Responsibilities Include

• Manages workflow and ensures that service expectations are met
• Makes timely and effective decisions on accounts based on the level of risk and the opportunity to mitigate losses
• Monitors cases assigned to Internal Fraud Investigators to ensure appropriate and timely progression
• Analyzes, interprets and resolves inquiries from customers and/or internal clients regarding policies and procedures applicable to the assigned area
• Oversees the day-to-day management of the team and develops the careers of the individuals on the team and assists with new employee onboarding and coaching/mentoring of new/existing team members
• Ensures effective management oversight to ensure no audit findings
• Identifies and builds relationships with strategic partners, sales channels and internal customers
• Documents operational tasks and reporting to upper-level management
• Compiles and analyzes reports for management and develops proposals for process
• Takes the lead role in developing, planning, and managing proposals for process improvements
• Assesses the risk associated with newly discovered fraud trends and recommends solutions while managing risk
• Analyzes fraud trends and recommend/develop new fraud rules to mitigate losses
• Understands information security requirements due to the increased level of access to highly secure information and maintains confidential account and financial information
• Serves as liaison to internal and external auditors, regulators, and customers in audits/examinations
• Understanding the importance of weighing risk vs revenue while also considering the impact of the decision to the customer and the reputational risk to Elavon
• Ensures compliance with regulatory requirements, including Bank Secrecy Act obligations, U.S. Bank policies, and internal procedures and guidance

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Demonstrated leadership skills
• Excellent organizational and project management skills
• Three to five years of operations-related experience
• Proficient in Microsoft Office, internet resources, social media, and ability to learn proprietary software.

Preferred Skills/Experience

• Prior fraud experience
• Prior management experience
• Superior knowledge of operation functions, systems, policies, and procedures for the assigned area
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Well-developed customer relations skills
• Strong analytical skills relative to evaluating fraud trends and fraud prevention infrastructure
• Excellent presentation and strong verbal and written communication skills
• Proven success in setting expectations and maintaining accountabilities.
• Adept at change management
• In-depth understanding and practical application of applicable laws and regulations
• Well-developed ability to resolve complex problems with minimal guidance
• Strong creative, analytical and problem-solving skills
• Ability to effectively manage and engage a team of hybrid or remote staff