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Bank Of America Program Manager United States, North Carolina, Charlotte 50365791
Job Description:
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.
Responsibilities:
• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
• Leads the assessment of the design and effectiveness of the risk and control environment to support adherence with the Enterprise Policy and Standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance and reporting
Skills:
• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications
Required Qualifications:
• 7+ years of program/project management and business controls experience
• Strong planning and organizational skills and ability to balance a high volume of work under pressure, including the management of multiple programs/projects
• Demonstrated ability to drive execution of complex change requirements successfully in a matrixed environment
• Excellent written and verbal communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels
• Enthusiastic, energetic, determined and positive – especially under pressure Critical thinker and risk-minded
• Proficiency in various Project Management Tools and Microsoft Office products (i.e. Visio, Project, Word, Excel, PowerPoint, etc.)Desired Qualifications:
• Working knowledge and understanding of Bank of America Enterprise Change Standards, Policy and Tools
• Familiar with MS Office Suite (Excel, Word, PPT) and Tableau
• Experience with the Standard Process Inventory (SPI) and the Process Owner Portal (POP)
• Ability to document process and procedures that will be defensible to Audit and Risk partners
• Proven ability to work in a team environment, organize work & prioritize tasks, handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy/integrity, and ability to work and execute with minimal supervision or remote management
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