Uber Instructional Design Manager 

United States, West Virginia 

502562168

What the Candidate Will Do

• People Leadership and Coaching: Inspire and develop a high-performing team through effective coaching, clear communication, and a strong focus on engagement and morale.
• Capacity Planning and Resource Management: Own capacity planning and resource allocation, ensuring team bandwidth aligns with business priorities using tools like Jira.
• Capability Development: Champion a culture of continuous learning by identifying development opportunities and enabling professional growth across the team.
• Design Quality and Standards: Oversee adherence to global instructional design frameworks and quality benchmarks, ensuring consistent, high-quality learning experiences.
• Project Delivery and Sprint Leadership: Lead global sprint cycles to deliver innovative, timely, and strategic learning solutions.
• Cross-Functional Collaboration: Partner closely with Learning Experience Leads, Program Managers, and stakeholders across the business to ensure learning initiatives drive meaningful outcomes for both learners and the organization.

Basic Qualifications

• Experience designing learning solutions for a customer support organization
• People management experience within a global organization.
• Understanding of instructional design frameworks and adult learning principles
• Experience with project management and resource allocation tools (e.g., Jira, or Asana)
• Experience planning capacity and allocating resources for multiple projects/priorities
• Strong communication and collaboration skills across cross-functional, global teams
• Demonstrated ability to manage multiple projects simultaneously with competing priorities
• Familiarity with Gen AI tools

Preferred Qualifications

• Bachelor’s degree in Learning Design, Education Technology, Organizational Development, Business Administration, or related field
• Experience with AI-enhanced learning design tools and data-informed decision-making
• Certification in project management (e.g., PMP, Agile/Scrum) or learning technologies (e.g., CPTD)
• Strong understanding of adult learning theory, learning science, and performance consulting
• Experience with enterprise LMS/LXPs and learning analytics platforms

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .