Lead and coach a team of Instructional Designers focused on creating learning content for company and organizational initiatives with rapid timelines and/or maintaining enduring learning content
Own and manage the end-to-end people strategy and performance management of the assigned Instructional Design team
Manage intake and triage of content design and development requests
Define and drive learning content standards and processes, and design and development strategy to create consistency and quality in learning experience across the CS, Trust, and AirCover teams
Collaborate closely with fellow Global Operations Training team members, including our Translation and Localization Manager, Instructional Designer Manager, Learning Performance Manager(s), and other roles to deliver high-quality training content deliverables and outcomes
Innovate on instructional design processes using data analysis and emerging technologies to improve efficiency and quality of learning content
Your Expertise:
5+ years experience with strategic design and development of learning content, including eLearning courses, instructor-led training, simulations, audio and video content
2+ years experience managing complex content design and development projects and working with contributors to resolve day-to-day challenges
2+ years experience managing teams in a distributed environment
Outstanding interpersonal and cross-functional leadership skills with ability to influence across various leadership levels
Exceptional written and oral communication skills with an emphasis on clarity and ability to adapt to different styles and tones
Ability to prioritize and drive team to achieve multiple simultaneous deadlines while consistently delivering high quality results
Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
Strong business acumen, including strong problem solving and critical thinking skills