8+ years of Customer Success Leadership experience
Bachelor's degree or equivalent practical experience, MBA or focus in Business/Program Management
Ability to adapt your style to a wide range of stakeholders and situations, and to changing business priorities and environments
Outstanding business acumen with a customer obsession, who hits the sweet spot of being strategic and hands-on
Data-driven with strong analytical skills, and the ability to quickly assess performance, identify opportunities, and implement solutions
Demonstrated strong understanding of customer needs and integrates insights into offerings that delight our customers
Demonstrated success driving large complex portfolios of programs involving cross-functional stakeholders
Proven, solid decision-making process… balancing principles and data along with judgment
Demonstrated experience as a true self-starter that can quickly and independently assess business requirements and become a trusted leader and subject matter expert
Team player who is willing to jump in, quick to adapt, and loves to wear multiple hats