Honeywell Lead Customer Experience Specialist Italian - hybrid 

Romania, Bucharest 

496716378

As aat Honeywell, inBucharest, you will be responsible for supporting services andprojects organization by processing work packages / managing requests in atimely and correct manner.
This is a hybrid role, 3 days at the office + 2 days work fromhome model.

Key responsibilities:

• Processes a wide variety of maintenance relatedactivities between Honeywell and customers: records, changes in the list ofequipment or obligations covered by the contract (escalations), cancellations,re-registrations;
• Analyzes and takes the necessary steps to resolvedisputes (credit issuance and reflow);
• Processstandard parts requests and other associated tasks (changes in materialsettings, extensions, replacements);
• Performs troubleshooting reporting, processing, and troubleshooting accordingto business requirements;
• Involving in major transitions, working with theCPS team (SAP process specialists) for SAP development or another internalprograms.

Key skills and qualifications:

• Fluent Italian (at least B2) and English;
• College graduate;
• Minimum 1 year experience on Sr Customer Experience Specialist role;
• Microsoft Office knowledge;
• Strong communication skills (both written and verbal).

We offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• Meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company.

• JOB ID: HRD258983
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt