Honeywell Lead Customer Experience Specialist Hybrid 

Romania 

884111561

We can then offer you a highly independent jobwhere you will handle the most advanced and modern portfolio in the industry.

You will also meet many colleges all aroundEurope in your daily work and can build up a large network of highlyprofessional people.

Responsibilities:

• Proactive engagement in projects and process transitions within the department
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems
• Prompt and correct issuing of invoices
• Creating credit requests / documents
  
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment:
  
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment
• Offers support to Dispute Team and C2C to resolve disputed invoices
  
• Responsible for correct input in ERP: technical and commercial details, quantities, sales and acquisition price, terms and conditions of delivery (in accordance with Honeywell's general contracts);
  
• Responsible for applying special price reductions for certain orders requested by the sales department in accordance with company policies
  
• Tracking orders placed at the supplier and their delivery in time to the warehouse or to the final customer for direct deliveries, providing a quality service to customers, and collaborating with purchasing team while doing so.
  
• Responsible for solving issues related to wrong delivery, delays, rejected product returns;
  
• Creation of goods receipt using specific SAP transactions; Responsible for preparing the necessary documents to deliver the goods to the final customer
  
• Responsible for keeping customer informed about delivery dates and delays and ensuring order confirmation is sent
  
• Responsible for generating invoices, cancel invoices for returned goods and notifying customer and collection department
  
• Responsible for regular reporting requested by the department manager Responsible for informing the customer within 24 hours about the order status based on the latest information received from the purchasing department/ factory
  
• Tracking delivery dates requested by customers, in close connection with the purchasing department, by providing reports and obtaining 90% of deliveries on time;
  
• Send regular reports to different groups: sales, finance, customers CP / S team support for process definition, testing and implementation
  
• Providing the necessary professional support to the local departments regarding all necessary administration activities (if applicable)
  
• Maintaining concise and clear communication with the local sales, operations and local assistance department (Regional administrators)
  
• Perform Root Cause analysis in order to avoid recurrence of incidents and close any open Corrective Actions (RCCA)
  
• Knowledge sharing within the cluster members
  
• Maintain up to date a data base with country specifics

• Bachelor’s degree
• Preferred minimum 2 years experience in the Customer Services field, preferably with expertise in SAP
  
• Preferred minimum 18 months experience in the Customer Services field for internal promotions
  
• Experience working in a multidisciplinary team
• Eager to learn and work in a changing and developing team
  
• Customer-oriented and action-oriented
  
• Self-motivated, with good communication skills
  
• Team member with positive attitudes
  
• Proven organizational and self-motivation skills
  
• Ability to interact with a wide variety of customers in different countries
  
• Good verbal and written communication skills

• Competitive Salary regularly increased based on your performance;
  
• Market-leading Sales performance incentive rewarding your individual achievements;
  
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
  
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  
• Medical Insurance Plan paid by the company;
  
• Christmas and Easter bonuses;
  
• Recognition & referral bonus programs;
  
• Comprehensive induction, ongoing training and development to set you up for success;
  
• In-house and external learning platforms (Udemy) to continue to expand your skills;
  
• Work experience opportunities to help you grow your career with us;
  
• Global employee networks to help you connect and grow;
  
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  
• 3 + 2 hybrid work arrangement to support your work-life balance;
  
• Flexible working hours;
  
• Fresh fruit days in the office.
  
• Equal opportunity statement
  

• JOB ID: HRD232870
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt