Honeywell Customer Experience Specialist Italian 

Romania 

110302342

We have an opportunity for a Lead Customer Experience Professional to join us at Honeywell in Katowice, PL. To be successful in this role, you will have the ability to work with the client and speak fluent English. Logistic background is a plus. This is a hybrid role, 3 + 2 days model.

Our Safety and productivity solutions helps create faster, more seamless, agile, and efficient supply chains, better protect human health, improve worker safety, and help meet sustainability goals by leveraging connectivity, advanced data analytics, software, robotics, sensors, advanced materials and integrated human and automated systems.

Key responsibilities:

• Processes a wide variety of maintenance-related activities between Honeywell and customers: records, changes in the list of equipment or obligations covered by the contract (escalations), cancellations, and re-registrations
• Filters and signals the incomplete or wrong requests it receives, insists on quality observation (Obtaining additional clarifications, missing documents/information where needed in time)
• Responsible to analyze and takes the necessary steps to resolve disputes (credit issuance and reflow), initiates, gets approvals (if necessary), and completes billing activities related to T&M - time and materials repairs
• Responsible to perform client request processing in SAP, Compass or FX, Customer support, back office, and administrative support in analyses, investigations, disputes, and bills
• Performs troubleshooting reporting, processing, and troubleshooting according to business requirements

Key skills and qualifications:

• Fluent English and Italian
• +2 years of professional experience
• Good knowledge od Microsoft Office

Our offer:

• A culture that fosters inclusion, diversity and innovation
• Career growth opportunities
• International work environment
• Packet of benefits (monthly bonus, Multisport Card, Medical Insurance)
• Flexible working hours

• JOB ID: req447035
• Category: Customer Experience
• Location: Zelazna 4,Katowice,SLASKIE,Poland
• Nonexempt