Cisco Network Support Engineering Intern 

United States, California, San Francisco 

496071210

ou will…

• Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
• Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
• Gain an understanding of the networking field by participating and engaging in various courses
• Assist with lab testing work as needed for Meraki products
• Identify issues suitable for entry in the Meraki Knowledge Base
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
• Read and analyze packet capture using Wireshark

You are….

• Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
• Hardworking and interested in exploring the Networking field
• Passionate to assist and problem-solve with customers
• Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
• An efficient communicator and problem-solver
• Networking certifications a plus: CCNA, CCNP CWNA, etc.
• Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
• Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
• Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
• Authorized to work in the U.S. without requiring sponsorship now or in the future

• Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
• A passion to assist and problem-solve with our customers
• Outstanding account management, follow-through, and problem-solving skills
• Resourcefulness and attention to detail
• Excellent communication skills, both written and verbal