Nokia Customer Technical Support IP Student 

Canada 

490434425

58 months
April 28th 2025 - December 19th 2025

Currently enrolled in the second, third, or fourth year of a bachelor’s degree or diploma in Computer, Software, Electrical Engineering, Information Technology, Computer Science, or related field with an accredited school in Canada.

As part of our team, you will:

• Troubleshoot customer network issues on various IP Service Routers Product Line (includes 7950, 7750, 7710, 7450, 7210, 7705).
• Troubleshoot outages and critical issues seen in the Data networks. Conduct performance analysis for critical issues and provide recommendations on corrective actions. Lead RCA discussions with TEC (Technical Expertise Centers), regional R&D, identify corrective actions and provide readout to customers.
• Maintain problem status and problem resolution records via ticketing system(s). Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability.
• Maintain awareness of new features and customer specific applications via training/workshops.

You have:

• Understanding of routing products and protocols.
• Hands-on experience with Python and shell scripting.
• Strong knowledge of Linux-based platforms.
• Excellent verbal and written communication skills, with expertise in crafting technical reports.
• Demonstrates exceptional work ethics and professionalism

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program